Payment & Shipping
Payment methods available are;
- Online card payment
- Telephone payment
We will not take payment from you for your order until we have processed it in our warehouse. If any items in your order are out of stock we will contact you and give you the option of ordering an alternative or remove it from the order.
(Minimum order value for EU orders is £150, ROI £250)
Due to Brexit there will be some changes to the way EU orders are processed from the 1st of January 2021. We will no longer collect VAT on any orders you place online, instead you will need to pay the local VAT/Customs charges to your local customs authority before they will clear the parcel for delivery.
If you are unsure about any of the charges or the process involved please email us at email@example.com and we will be happy to help.
We cannot be held liable for any additional charges applied by your local customs authority.
Orders over £250 excluding vat receive free shipping to UK mainland, all other orders will be charged as follows*:
|Scottish Highlands & Islands||16.95|
|ROI & NI||11.95|
|Germany (Does not include customs charge)||11.95|
|France (Does not include customs charge)||15.95|
|Greece (Does not include customs charge)||29.95|
|Iceland (includes £25 customs charge)||60.00|
|Norway (includes £25 customs charge)||60.00|
|Rest of Europe (Does not include customs charge)||19.95|
The above costs are per box, if your order will be shipped in more than 1 box we will contact you with the shipping costs before dispatching the order.
If your delivery destination is not listed please email firstname.lastname@example.org for delivery costs.
We aim to dispatch all orders within 2 working days of receiving them. Where possible we use a next day service for UK Mainland and a 2 day service for Highlands and Offshore. 95% of orders placed before 12pm are dispatched on the same working day.
Orders are checked manually and scanned before being dispatched from our warehouse, when you receive the goods they must be checked and any discrepancies reported within 3 working days of receiving them. Any claims outwith this period will not be entertained.
*delivery prices do not include VAT at 20%
** Minimum order value is £100 (£150 for EU, £250 for ROI) excluding VAT and delivery charges.