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Payment & Shipping

Payment must be made before any order can be dispatched.

Payment methods available are;
  • Online card payment
  • PayPal
  • BACS
  • Telephone payment

We will not take payment from you for your order until we have processed it in our warehouse. If any items in your order are out of stock we will contact you and give you the option of ordering an alternative or remove it from the order.

Shipping

Orders over £250 excluding vat receive free shipping to UK mainland, all other orders will be charged as follows*:

 

UK Mainland 7.00
Scottish Highlands & Islands 16.95
Channel Isles 19.95
ROI & NI 11.95
Germany 11.95
France 15.95
Greece 29.95
Iceland (includes £25 customs charge) 60.00
Norway (includes £25 customs charge) 60.00
Rest of Europe 19.95
International TBA

The above costs are per box, if your order will be shipped in more than 1 box we will contact you with the shipping costs before dispatching the order.

If your delivery destination is not listed please email sales@ekwholesale.co.uk for delivery costs.

We aim to dispatch all orders within 2 working days of receiving them. Where possible we use a next day service for UK Mainland and a 2 day service for Highlands and Offshore.
90% of orders placed before 12pm are dispatched on the same working day.

Orders are checked twice before being dispatched from our warehouse, when you receive the goods they must be checked and any discrepancies reported within 3 working days of receiving them. Any claims outwith this period will not be entertained.

*delivery prices do not include VAT at 20%
** Minimum order value is £100 excluding VAT and delivery charges.