Terms & Conditions
Terms and Conditions
Please ensure you have fully read & understood the terms and conditions before ordering.
By placing an order you are accepting that you agree with the terms & conditions laid out and are bound by them.
We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund at our discretion, provided that, it has been reported to our customer service within 48 hours of accepting the shipment.
Buyer is responsible for the return postage costs.
Placing an order
After your order has been placed online it is sent to our warehouse for picking and packing. If there are any items in your order out of stock we will issue you with a refund or in some instances we may contact you to offer you an alternative product in its place. As we have quick turnarounds for order dispatch it will not be possible to make any amendments. Please be sure to check everything before placing the order.
You can pay for your order in one of the following ways:
1. Online Credit/Debit card payment
3. Debit/Credit Card payment via Telephone
4. Bank wire transfer
The amount quoted for delivery is based on an order weight of up to 30kg. If your order is above this weight we will contact you with the exact delivery charge before we take payment. All prices are shown exclusive of VAT.
Local Customs & Clearing Charges
Any orders being delivered outside of the UK may be subject to local customs charges/duties or taxes. It is the recipient’s responsibility to pay these charges to the local customs authorities in their respective countries. it is highly recommended that you make yourself familiar with any charges you may incur before placing an order.
All of our product pictures are used for illustrative purpose only; we have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour.
We will take every care to ensure that product information and pricing are accurate at the time they are entered. Manufactures may update the look and specifications of the product and it may not be possible to update the listing on our website accordingly for some period. We will try to indicate the difference on our listings wherever it is applicable.
All sizes and measurements are approximate and we advise customers to consult the sizing charts when ordering as fittings may vary, especially between different brands.
When an order is placed you will be sent an email confirmation. We will endeavour to dispatch all items within two working days (Monday to Friday) excluding bank holidays. Once dispatched, items should be received the next working day (UK Mainland only) however if your delivery is delayed due to circumstances outside of our control we cannot be held liable for this.
The delivery charge shown is based on a package of up to 30kg, if your order is over this weight we will contact you with the exact amount due.
Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred will be passed on to the customer.
The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.
Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the latter.
Prices are liable to change without notice. If the price of an item is reduced after an order is placed the difference will not be refunded.
Not Happy with your order?
Cancelling your order
To cancel for any reason you must inform us within 3 working days of delivery and return the item(s) to us in the original packaging and condition within 7 working days. Return postage costs are the buyers responsibility. Any returned items/cancelled orders will be subject to a 15% restocking fee.
All information provided to us by you will not be passed on to any 3rd party unless required to do so by law. We may contact you periodically with product updates.
All content and images are the property of ek Wholesale and cannot be used without prior permission from us.
You can close your account at any time by contacting us be email or in writing. You can also unsubscribe from email marketing at any time by clicking on the unsubscribe link within the emails or by email and letter.
By default when you open a trade account you will have access to use our dropshipping service. You can find information on how to use the service here.
Cut off time for same day dispatch
All dropship orders must be paid before they can be dispatched. You can upload your order at any time and it will be processed at the earliest opportunity. As a general guide please upload and pay for your orders by 12pm for same day dispatch where possible. Orders received after this time will generally be dispatched on the next working day.
You are responsible for the checking that the information sent us is correct (item ordered, customer address, etc…). The dropshipping process is automated so after an order submitted it cannot be cancelled or amended in any way.
We do not accept returns, all sales are final.
Wrong item received
If we have dispatched an incorrect item to your customer we will require photographic proof of the item received. If approved we will issue you with a returns label which you can send to your customer so that they can return the item back to us for an exchange or you can request the customer to send the item back to you first and then you can use the returns label to send the item back to us. Once received we will issue a replacement or refund as appropriate.
Damaged item received
If your customer has received a damaged item we will require photographic proof of the damage. If accepted as damaged we will issue you with a returns label which you can send to your customer so that they can return the item back to us for a replacement or you can request the customer to send the item back to you first and then you can use the returns label to send the item back to us. Once received we will issue a replacement or refund as appropriate.
Out of stock items:
You have been provided with a data feed which is updated regularly so that you can have the most up to date stock numbers on your sales channels. You can integrate the data feed to your website or stock control system (the company providing your stock control software can do this for you or you may hire a developer) or you can manually update your stock levels as required. We recommend integrating the data feed for more accurate stock control. In most cases you can use an app such as Syncee to take care of the stock integration for you.
At times it may be possible that an item will go out of stock, in this case we will refund you for the item. You can then offer your customer an alternative item or a refund.
You can select from 3 shipping methods for your dropship orders: Tracked 24, Tracked 48 or CourierNext Working Day delivery. We will always try to ship your parcels using your selected shipping method however if this is not possible we will select an appropriate alternative to avoid any delays with dispatch.
Tracking information will be emailed to the billing email address at the time of dispatch.
Invoice & Documentation:
A copy of the invoice will be emailed to the billing email address for your records but we won’t put an invoice in the customers parcel because you wouldn’t want them to see your wholesale price. You can email your customer an invoice separately.
We will enclose a returns slip in the parcel with your details should the customer wish to contact you for any reason.
Lost or Delayed Parcels
If your parcel is lost by the courier you can complete a claims form and return it back to us for submission to the relevant courier. Please bear in mind that the claims process is managed by the courier and their decision is final. You may find yourself in a situation where the claim is rejected by the courier or still being processed but you will have to compensate your customer.
If any claim is approved your account will be credited with the amount of compensation issued by the courier.
“Ek Wholesale Ltd” will not be held liable for any claims relating to lost or delayed parcels.
We may at any time withdraw your dropshipping account without prior notice by email or by letter. Reasons for withdrawing an account may include but are not limited to unpaid invoices, low order volumes or breach of our terms and conditions.