Refund Policy


The terms and conditions set out below apply to sales conducted by ek Wholesale Ltd through any medium including but not restricted to email, telephone, website or in person.

• All sales are final. The company does not trade on a 'sale or return' basis.
• Ownership of goods does not transfer to buyer until payment is made in full.
• Damaged/Faulty goods must be reported within 3 working days of the delivery date.
• Any shortage of goods must be reported within 3 working days.
• No claim will be considered for shortage of goods collected from premises.
• Overdue accounts will be charged @ 5% above the bank of England base rate per month after 30 days.
• No claims or returns whatsoever are permitted on clearance lines.
• Worn or washed goods will not be exchanged or refunded.
• It is the buyers responsibility to inspect all goods for before printing, embroidering or processing them as these goods will not be accepted back for return under any circumstances.
• No returns will be accepted if the goods in question have been damaged as a result of normal wear and tear or if they have been used for any purpose other than that which they are not intended for.
• Where possible we will use a tracked shipping service for delivery of the buyers order however under some circumstances it may not be possible and we may then use the best alternative service available.
• ek Wholesale ltd will not be held liable for any delays caused by events out with our control. This includes delays caused by couriers.
• Where ek Wholesale Ltd has provided a delivery timescale it is for reference only and we will not be held liable for any deliveries made out with the timescales provided.

Returns & Refunds
• Before considering any return the buyer must provide proof of purchase (relevant invoice, sales order or delivery note number is required).
• If you receive faulty goods they must be reported by email to or by phone on 0141 429 0165 within 3 working days of receiving the delivery.
• If a return request is approved we may either provide a replacement or process a refund for the original value paid by the buyer.
• Refunds will only be processed using the original payment method.

All approved returns should be labelled as below and include a copy of your invoice/delivery note or your order reference number. Failure to include this information could result in a delay with your refund.

Trade Returns
ek Wholesale Ltd
589 Lawmoor Street
G5 0TT